Refund policy

Thank you for visiting Charny Healing. This page details the terms and conditions of our Refund Policy. Please contact us at  shop@charnyhealing.com for any further clarification.

You the purchaser understand and agree to the following:

All Sales are Final

Once your order has been submitted, it cannot be changed or canceled. These terms and conditions form the basis on which you can visit us and our website.

Customers who have completed the checkout and payment process have determined they have accurately selected the correct brand(s), product(s) names, and product(s) quantities for final purchase, and the customer has not made any product selection or product quantity mistakes.

Order Cancellations & Restocking fee

Unfulfilled orders may not be cancelled. Any exceptions to this rule are to be determined solely by Charny Healing and on an individual case by case basis. If Charny Healing is able and agrees to cancel your order you will be subject to a 5% restocking fee. This fee covers our credit card processing charges and is not a source of revenue for Charny Healing.

No Refund Policy

For the safety of all customers, we do not offer refunds, returns or exchanges.

Charny Healing reserves the full and exclusive unconditional right to maintain a no refund policy. Exceptions to the no refund policy may be made solely at the discretion of Charny Healing.

Out of Stock and Backorder Delays

Once an order is placed no cancellations are accepted, payments will be processed regardless of stock levels.

  • No refunds are eligible for products which are temporarily out of Charny Healing stock. Exceptions to the no refund policy may be made solely at the discretion of Charny Healing.
  • No refunds are eligible for products which are in a manufacturer backorder status, and are pending a future manufacturers' production. Such events are out of Charny Healing's control and all such products will ship after the manufacturer produces the product again, or the customer accepts Charny Healing's recommendations for alternative brands' similarly designed products in place of the original selected product. Exceptions to the no refund policy may be made solely at the discretion of Charny Healing.
  • Charny Healing is not a manufacturer and thus Charny Healing does not guarantee all products listed on the Charny Healing website are always in stock. All orders will complete shipping when all purchased products are back in Charny Healing stock or the customer accepts Charny Healing's recommended product alternatives.

Exchanges & Store Credit

Charny Healing reserves the full and exclusive unconditional right to determine whether a circumstance is eligible for an exchange or any full or partial store credit.

    Product returns will only be accepted for exchange and then only in the event that Charny Healing staff has mistakenly shipped an incorrect name or amount of product(s) and Charny Healing determines the returned product(s) have not been opened, all seals are intact, labels are still in new condition, and no other alterations have been made to the packaging. Charny Healing will pay the cost of the incorrect product(s) return and accurate second shipment for desired product(s).

      Contact

      If you have any further questions or would like more help, please don’t hesitate to contact us at  shop@charnyhealing.com.